TERMS OF USE AND PURCHASE

1. About these Terms

These Terms of Use and Purchase (“Terms”) govern access to and use of (the “Platform”), including the creation and use of an account, the purchase and use of online language courses, course Packs, lessons, supporting materials, and all other content, features, and services made available through the Platform.
The Platform is owned and operated by [company name], a company incorporated under the laws of England and Wales under company number [company number], with its registered office at [registered address] (“Company”, “we”, “us”, or “our”).
These Terms form a legally binding agreement between the Company and each person who accesses, registers with, purchases from, or otherwise uses the Platform (“User”, “you”, or “your”).
By creating an account, purchasing a Learning Product, accessing purchased content, or otherwise using the Platform, you confirm that:
you have read and understood these Terms;
you agree to comply with these Terms;
the information you provide to us is accurate; and
where applicable, you have also read our Privacy Policy.
Our Privacy Policy, Cookie Policy, product descriptions, checkout notices, and any specific conditions displayed in relation to a Learning Product form part of your agreement with us.
You must not use the Platform or purchase any Learning Product if you do not agree to these Terms.

2. Definitions

For the purposes of these Terms:
“Account” means the personal user account created to purchase, access, and use Learning Products through the Platform.
“Agreement” means these Terms together with the Privacy Policy, Cookie Policy, applicable product description, checkout information, and any additional conditions expressly accepted by the User.
“Pack” means a Learning Product consisting of two or more Courses offered together as a single package.
“Extra” means a standalone educational or supporting resource made available through the Platform, including a reference guide, checklist, cheat sheet, vocabulary list, worksheet, practice material, summary, or similar resource. Extras may be offered free of charge or for payment.
“Content” means all text, graphics, illustrations, photographs, audio, video, exercises, examples, tests, documents, files, software elements, course materials, and other information made available through the Platform.
“Course” means a structured online language-learning product consisting of one or more Lessons and which may contain written explanations, examples, exercises, audio, video, quizzes, downloadable files, or other educational materials.
“Learning Product” means any Lesson, Course, Pack, Extra, or other digital educational product offered through the Platform.
“Lesson” means an individual educational unit that may be purchased separately as a standalone Learning Product or included as part of a Course.
“Platform” means the website available at, together with its Account area, checkout functionality, Content, features, tools, and related services.
“Purchase” means the acquisition of a licence to access a paid Learning Product through the Platform.
“Services” means the Platform, Learning Products, Content, technical functionality, account features, and related services provided by the Company.

3. Eligibility

The Platform is intended for persons who are at least eighteen years old or who have otherwise reached the age at which they may lawfully enter into a binding contract in their country of residence.
By creating an Account or making a Purchase, you represent that you satisfy this requirement and have the legal capacity to enter into the Agreement.
A person who does not have legal capacity to enter into the Agreement may use the Platform only with the involvement and authorisation of a parent or legal guardian where permitted by applicable law. The parent or legal guardian is responsible for the person’s use of the Platform and compliance with these Terms.
You may not create an Account on behalf of another person without that person’s lawful authorisation.

4. Nature of the Platform

The Platform provides online educational materials intended to support the study and practice of foreign languages.
Learning Products may address grammar, vocabulary, pronunciation, listening, reading, writing, speaking, cultural usage, exam preparation, conversational language, or other language-learning topics.
Unless expressly stated in the relevant product description:
Learning Products are provided for personal education and self-development;
Learning Products do not constitute formally accredited education;
completion of a Course does not result in a state-recognised qualification, academic degree, professional licence, or regulated certification; and
any certificate issued by the Platform confirms participation or completion only.
Language-learning results depend on factors outside the Company’s control, including the User’s existing knowledge, study schedule, practice, engagement, learning ability, and use of the materials. The Company does not guarantee fluency, examination results, employment, admission to an educational institution, professional advancement, or any other specific outcome.
Examples, translations, model answers, pronunciation guidance, dialogues, and cultural explanations are provided for educational purposes. Language usage may vary by country, region, dialect, context, and level of formality.
Nothing in this section excludes any statutory obligation that the Company may have to provide digital content that is of satisfactory quality, fit for its disclosed purpose, and consistent with its description.

5. Accounts

5.1 Account registration

An Account may be required to purchase and access Learning Products.
You must provide complete, accurate, and current information when registering. You must update your information if it changes.

5.2 Account security

You are responsible for protecting your password and other Account credentials.
You must notify us promptly at hello@lingnity.com if you know or reasonably suspect that:
another person has accessed your Account without authorisation;
your password or credentials have been compromised;
Content has been accessed or distributed through your Account without permission; or
your Account information is inaccurate or being misused.
We may require you to reset your password, verify your identity, or take other reasonable security measures before restoring or continuing access.
The Company is not responsible for losses resulting from your failure to protect your credentials, except where the loss was caused by the Company’s breach of duty, negligence, or failure to comply with applicable law.

5.3 Account closure

You may request closure of your Account by contacting hello@lingnity.com.
Closing an Account may result in the loss of access to purchased Learning Products. Before requesting closure, you should review any Learning Products attached to the Account.
Account closure does not automatically cancel completed Purchases, create a right to a refund, or remove records that the Company is required to retain for legal, accounting, fraud-prevention, or dispute-resolution purposes.

6. Learning Products

The Platform may offer Lessons, Courses, Packs, Extras, and other digital educational products.
A Lesson may be purchased separately as a standalone Learning Product. Lessons may also be grouped by language, topic, learning level, or skill and offered together as a Course.
A Course consists of one or more Lessons and may include written materials, audio, video, exercises, examples, tests, downloadable files, or other educational Content.
A Pack consists of two or more Courses offered together as a single Learning Product. Courses included in a Pack may also be available for separate purchase.
Extras may be offered as separate paid or free Learning Products.
The contents, format, price, and access conditions of each Learning Product are stated on the relevant product page at the time of Purchase.
Product images, previews, and promotional descriptions provide a reasonable representation of the relevant Learning Product. Minor differences that do not materially affect its nature, content, or educational purpose do not constitute a defect.

7. Orders and contract formation

Learning Products displayed on the Platform constitute an invitation to place an order and do not, by themselves, constitute a binding offer by the Company.
You may review the Learning Products in your cart and correct input errors before submitting payment.
By clicking a “Purchase” button , or another button clearly indicating an obligation to pay, you submit an order to purchase the selected Learning Products.
A contract for a Purchase is formed when:
* the payment is successfully authorised or otherwise confirmed;
* the Company accepts the order; and
* the Platform or the Company sends an order confirmation or activates access to the Learning Product.
An automated acknowledgement that an order has been received does not necessarily constitute acceptance where payment remains pending or the order requires verification.
After the Purchase is accepted, we will provide confirmation electronically, normally by email and through the User’s Account. The confirmation may include:
* the Learning Product purchased;
* the amount paid; and
* the transaction date.

8. Access after Purchase

Paid Learning Products are normally added to the User’s Account automatically and immediately after the Platform receives successful payment confirmation.
No separate manual approval should normally be required.
Once payment has been confirmed:
* the purchased Learning Product will appear in the relevant section of the User’s Account;
* the User may begin accessing the available Content immediately;
* the Platform may record the date and time on which access was activated; and
* the Company may send an electronic purchase and access confirmation.

9. Prices

The price payable for a Learning Product is the price displayed during checkout at the time the order is placed.
Prices will be displayed in the applicable currency and will include taxes where required. Any additional charge payable by the User will be disclosed before the User completes the Purchase.
Payments may be processed by third-party payment service providers. The payment provider may apply its own terms, security checks, technical requirements, and privacy practices.
The Company is not responsible for a payment refusal, banking delay, currency-conversion charge, card restriction, or other issue caused by the User’s bank, card issuer, payment provider, or another external payment system.
This does not affect the Company’s responsibility to investigate a payment that was successfully received but was not correctly reflected in the User’s Account.

10. Promotional codes

The Company may issue promotional codes from time to time.
A promotional code may be subject to conditions including:
* an expiry date;
* a minimum order value;
* application only to specified Learning Products;
* one use per User or Account;
* exclusion from use with other promotions;
* territorial or currency restrictions; and
* other conditions disclosed with the code.

Promotional codes have no cash value and may not be sold, exchanged, reproduced, or transferred unless the Company expressly permits it.
Where a Purchase is refunded, the value of a promotional code is not normally refundable or exchangeable for cash.

11. Refunds

Digital Learning Products are normally supplied immediately after successful payment confirmation.
Where the User expressly requests immediate access and acknowledges the loss of the statutory cancellation right, the Purchase becomes non-refundable once access to the Learning Product begins, except where a refund or other remedy is required by applicable law.
The Company does not provide refunds because the User changed their mind, did not use the Learning Product, did not complete it, or purchased another Learning Product.
This Section does not affect mandatory consumer rights where a Learning Product is faulty, inaccessible, materially different from its description, or otherwise does not comply with applicable law.
Refund requests must be submitted to hello@lingnity.com and must include sufficient information to identify the User, the Purchase, and the reason for the request.

12. Licence to use Learning Products

A Purchase does not transfer ownership of a Learning Product or its Content to the User.
Subject to payment and compliance with these Terms, the Company grants the User a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the purchased Learning Product for personal educational purposes.
This licence does not permit the User to:
* sell, resell, rent, licence, sublicense, or commercially exploit Content;
* share paid Content or Account credentials with another person;
* publish Content on another website, platform, application, or file-sharing service;
* copy or distribute substantial parts of a Course;
* record, reproduce, or retransmit protected audio or video;
* remove copyright notices, watermarks, branding, or access controls;
* create competing courses or products substantially derived from the Content;
* translate, adapt, or create derivative commercial materials without permission;
* use Content to train, develop, test, or improve an artificial-intelligence model or automated dataset without written authorisation;
* circumvent download, streaming, access, or security restrictions; or
* allow third parties to access Content through the User’s Account.
The User may download and retain a file only where the Platform expressly provides a download function. Downloaded materials remain subject to these Terms.
Limited quotation for criticism, review, education, or another purpose permitted by applicable law is not prohibited by these Terms.

13. Intellectual property

All intellectual-property rights in the Platform and Content belong to the Company, its licensors, authors, contractors, or other lawful rights holders.
Protected materials may include:
* Course text and structure;
* lesson plans and explanations;
* exercises and answer keys;
* audio and video recordings;
* graphics, illustrations, and photographs;
* downloadable documents;
* trademarks, logos, and branding;
* website design and layout;
* software, databases, and technical elements; and
* compilations, selections, adaptations, and arrangements of Content.
The Platform may include materials supplied by third-party licensors or created using lawfully obtained sources. Third-party materials remain subject to the rights and licence conditions of their respective owners.
No right is granted except the limited licence expressly described in these Terms.
Suspected infringement may result in removal of access, Account suspension, legal action, or notification to relevant service providers or authorities.

14. PLR-Licensed Materials

The Platform may include materials obtained under private label rights licences, commonly referred to as PLR licences, or under similar commercial content licences.
The Company uses such materials only to the extent permitted by the relevant licence. Depending on the licence terms, the Company may rewrite, edit, translate, expand, shorten, reorganise, reformat, combine, brand, supplement, record, or otherwise adapt the licensed materials before offering them as part of a Learning Product.
Where permitted by the relevant licence, the Company may sell or otherwise commercially distribute access to the adapted Learning Products through the Platform.
Copyright and other intellectual-property rights in the original licensed materials remain with the relevant rights holder unless the applicable licence expressly provides otherwise.
The Company may own intellectual-property rights in its original additions, recordings, exercises, translations, designs, branding, selection, arrangement, and other modifications, subject to the rights of the original licensor and the terms of the applicable licence.
PLR-licensed materials may also be licensed, adapted, or sold by other businesses. The Company does not represent that such source materials are exclusive to the Platform unless this is expressly stated.
A Purchase grants the User only the personal end-user licence described in these Terms. It does not grant the User any private label rights, resale rights, redistribution rights, sublicensing rights, or permission to create and sell derivative products.

15. Updates and changes to Learning Products

The Company may update Learning Products to:
* correct errors;
* improve accuracy or clarity;
* update examples or terminology;
* add or replace exercises;
* improve audio, video, or document quality;
* address legal, technical, security, or accessibility requirements;
* adapt Content to changes in language usage; or
* improve the structure or learning experience.
Updates may result in changes to Lesson order, wording, examples, exercises, files, or presentation.
The Company will not intentionally remove a material part of a paid Learning Product in a way that leaves the product materially inconsistent with its description at the time of Purchase without providing an appropriate alternative or remedy where required.

16. Privacy and personal data

The Company processes personal data in accordance with its Privacy Policy and applicable data-protection law, including the UK GDPR and the Data Protection Act 2018, as amended.
Where the Company offers goods or services to individuals in another jurisdiction, additional data-protection legislation, including the EU GDPR where applicable, may also apply.
The Privacy Policy explains matters including:
* what personal data is collected;
* why and on what legal basis it is processed;
* how long it is retained;
* with whom it may be shared;
* whether it is transferred internationally;
* what rights are available to individuals; and
* how privacy-related requests or complaints may be submitted.
The Company may process information relating to Account activity, purchases, course progress, content access, device information, and security events where necessary to provide the Services, maintain records, prevent misuse, and protect the Platform.

17. Complaints and support

Questions, technical issues, refund requests, and complaints may be submitted to hello@lingnity.com or through the contact form available on the Platform.
A complaint should include sufficient information to identify:
* the User;
* the relevant Account;
* the order or transaction;
* the Learning Product concerned;
* the nature of the issue; and
* the remedy requested.
The Company may request additional information reasonably necessary to investigate the matter.
The Company aims to acknowledge and review complaints promptly and, where reasonably possible, provide a substantive response within fourteen business days.
Users are encouraged to contact the Company before beginning formal proceedings so that the parties have an opportunity to resolve the matter informally.

18. Changes to these Terms

The Company may amend these Terms where reasonably necessary because of:
* changes in law or regulation;
* changes to the Platform or its business model;
* the introduction of new Services or Learning Products;
* technical or security requirements;
* changes to payment or service providers;
* the need to improve clarity; or
* the correction of errors.
The current version will be published on the Platform with an updated effective date.
Changes will not retrospectively remove rights already acquired in relation to a completed Purchase unless the change is required by law or is accepted by the User.
Where a change materially affects existing Users or purchased access, the Company may provide notice by email, through the Account, or through a notice on the Platform.
Continued use of the Platform after revised Terms take effect constitutes acceptance of the revised Terms in relation to future use. If the User does not accept the revised Terms, the User should stop using the Platform and may contact the Company regarding existing purchased access.

19. Governing law and jurisdiction

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, subject to any mandatory consumer-protection law that allows a consumer to bring proceedings in the courts of the country or region in which the consumer resides.
Nothing in this section deprives a consumer of mandatory rights provided by the law of the consumer’s country of residence.

20. Contact details

The Platform is operated by:
Company: [company name]
Company number: [company number]
Registered office: [registered address]
Website: lingnity.com
Email: hello@lingnity.com